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HOSTING CUSTOMER SUPPORT


Support

 

If you need immediate assistance please call us at (810)245-2706 during business hours or (810)834-1362 after hours and on weekends. You can also submit a support ticket.

 


Changing Name Servers

 

To begin hosting with PC Lapeer, you must first change the Name servers with the registrar that you registered you domain name with.  Some registrars require that you unlock the domain before you can make DNS modifications. Be sure to lock the domain once you are finished making the  necessary changes.

 

Name Severs

ns1.vipwh.com

ns2.vipwh.com


Access Your Control Panel

 

Once your hosting account is established, you can access your control panel by typing http://yourdomain.com/cpanel into your browser.


Web Mail

 

You can access your web mail by typing  http://yourdomain.com/webmail in your browser (enter your domain name in place of yourdomain.com). Enter your username and password determined upon setting up your hosting account. Your user name is your email address. Example jdoe@yourdomain.com. For easy access you can select File> Send Shortcut to Desktop.

 

There are 2 web mail platforms to choose from. Use which ever you like best. Emails will be sent to both but once folders and address books are created you will only be able to access them from the platform you created it in.


Setting Up Outlook Express

Outlook Express is a is a popular POP email software from Microsoft which is available on both Windows and Macintosh platforms. This tutorial shows you how to configure Outlook Express to retrieve mail from your PC Lapeer email account.

1. Start your Outlook Express software. Click 'Tools' and select 'Accounts'.

2. On the Internet Accounts page, select the Mail tab, click 'Add' and then select 'Mail'.

3. On the Your Name page, enter the email sender's name as the Display name and click 'Next'.

4. On the Internet E-mail Address page, enter the email sender's email address as the E-mail address and click 'Next'.

5. On the E-mail Server Names page, select POP3 as your incoming server type and enter the incoming and outgoing mail servers and then click 'Next' to continue.

My incoming mail server is a: POP3 server

Incoming mail server (POP3): mail.yourdomain.com

Outgoing mail server (SMTP): mail.yourdomain.com

6. On the Internet Mail Logon screen, enter userID@yourdomain.com as your Account name and your email account password and then click 'Next'. You may check 'Remember password' but DO NOT check 'Log on using Secure Password Authentication (SPA)'.
 

7. On the servers tab - check the box that says my server requires authentication.


Congratulations! You have successfully setup your POP email software. Click Finish to end.

 


Setting Up Microsoft Outlook

Microsoft Outlook is a powerful email and scheduling program offered as part of the Microsoft Office suite of applications. This tutorial shows you how to configure Outlook to retrieve mail from your PC Lapeer email account.

1. Start your Outlook software. Click 'Tools' and select 'Options'.

2. On the Options page, select the Mail Setup tab and click 'E-mail Accounts'.

3. On the E-mail Accounts page, select 'Add a new e-mail account' and click 'Next'.

4. On the Server Type page select 'POP3' server type.

5. On the Internet E-mail Settings (POP3) page enter the email user name and e-mail address, user name and password and incoming and outgoing mail servers and then click 'Next'. You may check 'Remember password' but DO NOT check 'Log on using Secure Password Authentication (SPA)'.

User Name: userID@yourdomain.com

Incoming mail server (POP3): mail.yourdomain.com

Outgoing mail server (SMTP): mail.yourdomain.com

Congratulations! You have successfully setup your POP email software. Click Finish to end.
 

 
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